Frequently Asked Questions

While we do accommodate walk-ins when slots are available, we highly recommend booking in advance. This ensures our senior artists and therapists are completely reserved for you without waiting time.

We accept all major credit and debit cards, UPI payments (Paytm, Google Pay, PhonePe), net banking, and cash payments at the billing desk.

Yes, you can cancel or reschedule. We request at least 24 hours of advance notice so we can offer the slot to other clients on our waitlist. You can reach out directly via call or WhatsApp.

Yes! We offer customized Bridal Beauty Packages as well as group pampering sessions for birthdays, anniversaries, or corporate retreats. You can review pricing on our Offers page or send us a message here for a customized quote.

We recommend arriving 10 to 15 minutes before your scheduled appointment time. This allows you to check in, change if needed, sip our herbal wellness tea, and relax before your session begins.

Yes, we offer complimentary 15-minute consultations for skin analysis and hair styling roadmap planning. These can be booked directly through our standard booking form.

Many of our treatments use organic, safe formulations, but some active peels contain ingredients (like salicylic acid or retinoids) that are not recommended during pregnancy. Please inform your therapist before the session starts so we can select safe ingredients for you.

Yes, we carry the full range of L'Oréal Professionnel, Kérastase, and organic skincare lines at our reception retail boutique. Your stylist can advise which items will best suit your home routine.